Our Team
Expert care from a team who genuinely cares
At Sunbury Physiotherapy, you're in the hands of a fantastic team — physiotherapists with decades of combined experience and advanced training across sports, spinal, pelvic health, hand therapy, vestibular and more, caring for you at both our Sunbury and Gisborne clinics.
They're dedicated to getting you back to what you love — and to maximising your performance once you're there.Click on each bio below to get to know them.
— The Sunbury Physiotherapy Team —

Meet the team that drives our success!
At the heart of our company is a group of passionate and caring individuals.
We believe that teamwork is the key to unlocking our full potential, and it's what makes us stand out. Each team member brings their own unique expertise and energy, and together, we create something truly special.
Click on each person's name to discover the people behind our success and see how their talents and dedication make us who we are.
- The Sunbury & Gisborne Physiotherapy Team -
Meet the team that drives our success!
At the heart of our company is a group of passionate and caring individuals.
We believe that teamwork is the key to unlocking our full potential, and it's what makes us stand out. Each team member brings their own unique expertise and energy, and together, we create something truly special.
Click on each person's name to discover the people behind our success and see how their talents and dedication make us who we are.
- The Sunbury & Gisborne Physiotherapy Team -

Meet the team that drives our success!
At the heart of our company is a group of passionate and caring individuals.
We believe that teamwork is the key to unlocking our full potential, and it's what makes us stand out. Each team member brings their own unique expertise and energy, and together, we create something truly special.
Click on each person's name to discover the people behind our success and see how their talents and dedication make us who we are.
- The Sunbury & Gisborne Physiotherapy Team -


Musculoskeletal Physiotherapist
Ashley graduated with a Bachelor of Physiotherapy with Honours from the University of Hertfordshire in the UK in 2012, and later completed his Master of Musculoskeletal Medicine at Queen Margaret University in Edinburgh. His ongoing postgraduate study and continuing professional development sit at the core of how he practises — bringing current research evidence into every clinical decision.
His practice combines rigorous hands-on assessment with current evidence-based rehabilitation. Ashley enjoys the puzzle of complex musculoskeletal cases that have not responded to previous treatment, and is known for his clear, patient-centred explanations and his ability to give people a realistic, encouraging picture of what their recovery actually looks like.
In 2024 Ashley expanded his practice into vestibular rehabilitation, completing APA-accredited training in the assessment and treatment of dizziness and balance disorders, and is undertaking further advanced vestibular courses in 2026. This sits alongside his core musculoskeletal practice and allows him to support patients with conditions including BPPV, vestibular neuritis, vestibular hypofunction and post-concussion dizziness.
Ashley has also completed dry needling training and conducts running assessments. Running assessments apply biomechanical analysis to help identify the movement patterns and load factors contributing to injuries and guide a structured return to running as well as assisting in running performance enhancement.
Special Interests
- Complex shoulder conditions and musculoskeletal physiotherapy
- Traumatic fractures and post-surgical rehabilitation
- Vestibular rehabilitation — BPPV, vertigo, and balance disorders (advanced training 2026)
- Running biomechanics and running assessments
- Dry needling as an adjunct to musculoskeletal rehabilitation
- Care across the lifespan, from paediatric to geriatric populations
- Fit For Life — leading group strength and conditioning sessions
- Mentoring and supporting junior physiotherapists
Conditions Ashley Commonly Treats
Shoulder & Upper Limb
- Rotator cuff injuries and tendinopathies
- Frozen shoulder (adhesive capsulitis)
- Recurrent shoulder dislocation and instability
- Post-surgical shoulder rehabilitation
Post-Surgical & Fractures
- Traumatic fractures (upper and lower limb)
- Post-operative orthopaedic rehabilitation including total knee and total hip replacements
- Return to function after major surgery
Vestibular & Balance
- Benign Paroxysmal Positional Vertigo (BPPV)
- Vestibular neuritis and labyrinthitis
- Vestibular hypofunction
- Persistent Perceptual Paroxysmal Dizziness (PPPD)
- Post-concussion dizziness
- Balance disorders and falls risk
Running & Lower-Limb
- Running-related injuries and overload
- Running biomechanics and gait assessment
- Return to running after injury or surgery
- Running Performance Optimisation
Other Musculoskeletal
- Complex or long-standing musculoskeletal pain
- Occupational and overuse injuries
Frequently Asked Questions
1. What does Ashley's Master of Musculoskeletal Medicine cover?
Ashley completed his Master of Musculoskeletal Medicine at Queen Margaret University in Edinburgh — a postgraduate qualification focused on advanced assessment, diagnostic reasoning, and evidence-based management of musculoskeletal conditions across the body. It underpins his work with complex shoulder, post-surgical, and persistent musculoskeletal presentations.
2. Can Ashley help with a complex shoulder problem that hasn't responded to other treatment?
Yes. Complex and long-standing shoulder conditions — frozen shoulder, recurrent dislocations, rotator cuff problems, and post-surgical rehabilitation — are one of Ashley's deepest clinical interests.
3. When can I start physiotherapy after orthopaedic surgery?
This depends on the type of surgery and your surgeon's protocol, but generally earlier is better. Ashley regularly takes referrals from week one post-op. Guided early movement helps reduce stiffness and supports a smoother recovery.
4. Does Ashley do running assessments?
Yes. Ashley conducts running assessments that combine video and biomechanical analysis with strength and movement testing to identify the factors contributing to running-related injuries. Assessments are useful both for runners working through an injury and for those wanting to reduce future injury risk or improve performance.
5. What is vestibular physiotherapy and how do I know if I need it?
Vestibular physiotherapy treats conditions of the inner ear and balance system, including BPPV, vestibular neuritis, and dizziness following concussion. If you experience vertigo, spinning sensations, persistent dizziness, or balance problems, a vestibular assessment can help identify the cause and guide treatment.
Qualifications
- Bachelor of Physiotherapy (Hons), University of Hertfordshire, UK (2012)
- Master of Musculoskeletal Medicine, Queen Margaret University, Edinburgh
Postgraduate Training
- APA-accredited Vestibular Rehabilitation training (2024)
- Advanced Vestibular Rehabilitation courses (currently undertaking, 2026)
- Dry Needling Certifications
- Running Assessment training
- Gerontology and falls management training
- ACPSM (Australian College of Physiotherapy Sports Medicine) Massage course
Professional Experience
- Over 14 years of clinical experience across the UK and Australia
- Senior physiotherapist and clinical mentor at Sunbury & Gisborne Physiotherapy
Languages spoken
English.
Outside the clinic
Outside the clinic, Ashley leads an active lifestyle — running, hiking, cycling, lifting weights, and camping. He's also an avid reader and podcast listener, and loves spending time with friends and family over a BBQ.
Consulting Locations & Hours
Sunbury Physiotherapy — Monday to Friday — please check the online booking system for current availability
Gisborne Medical Centre — Thursday afternoons

Physiotherapist with a special interest in sports
Ksaniel is a physiotherapist with a particular focus on sports and athletic injury rehabilitation. He works with athletes from weekend warriors to the international level, combining hands-on treatment with strength and exercise-based rehabilitation.
About Ksaniel
Ksaniel completed his Bachelor of Physiotherapy with Honours in 2016 and his Doctor of Physiotherapy in 2018. He is also a published peer-reviewed researcher, with work in military training protocols and ACL knee kinematics.
His clinical approach is grounded in the belief that good rehabilitation combines skilled hands-on treatment with structured strength and exercise work, and that patients do best when they understand what's actually happening with their injury and recovery. Ksaniel enjoys working with motivated, active people across all life stages — adolescents navigating growing bodies and competitive demands, professionals returning to work after injury, and athletes building back to peak performance after surgery.
Ksaniel also leads our Fit For Life group strength and conditioning sessions, helping patients transition from one-on-one rehabilitation into supervised ongoing exercise.
Special Interests
- Sports injuries — from amateur to international level
- ACL injury rehabilitation and return to sport
- Pre- and post-operative rehabilitation
- Adolescent injury management and load monitoring
- Gym- and exercise-based rehabilitation
- Fit For Life — group strength and conditioning sessions
Conditions Ksaniel Commonly Treats
Sports Injuries
- Acute sporting injuries (sprains, strains, contact injuries)
- Overuse and overload injuries in athletes
- Return to sport after injury or surgery
Knee
- ACL injury and reconstruction rehabilitation
- Patellofemoral pain (runner's / jumper's knee)
- Meniscal injuries
Post-Surgical
- Pre-habilitation before surgery
- Post-operative rehabilitation across the lifespan
Adolescent Athletes
- Growth-related injuries in adolescent athletes
- Load management for young athletes
Frequently Asked Questions
1. I've torn my ACL — when can I start physiotherapy?
As soon as your surgeon clears you to begin — often the day after surgery, and sometimes earlier for pre-habilitation. Ksaniel works closely with surgeons to guide ACL rehabilitation through each phase: protect, restore range, build strength, retrain movement, return to sport.
2. Can I keep training while I rehabilitate?
In most cases, yes. Modern rehabilitation thinking is about adapting load, not removing it. Ksaniel will help you keep training in ways that support recovery — for example, maintaining aerobic fitness, upper-body strength, and core conditioning during a lower-body rehab phase.
3. Do you see adolescent athletes?
Yes. Adolescent injury management is one of Ksaniel's particular interests. The growing body has unique injury patterns and rehabilitation needs, and load monitoring is critical to avoid recurrence and chronic problems.
4. How long does sports rehabilitation usually take?
It varies widely depending on the injury and your sport. A mild ankle sprain might take 4–6 weeks; an ACL reconstruction typically 9–12 months. Ksaniel will give you a realistic estimate at your initial assessment and review progress with you regularly.
Qualifications
- Bachelor of Physiotherapy (Honours), 2016
- Doctor of Physiotherapy, 2018
- Published peer-reviewed researcher (military training protocols, ACL kinematics)
Postgraduate Training
- Tendinopathy course
- Dry Needling course
Postgraduate Training
- APA Sports Physiotherapy - 2024
- Sports and Conditioning Certification 2022
- Running Physiotherapy Training 2024
- Achilles tendinopathy Update 2025
- Advanced Dry needling certification 2021
Professional Experience
- Clinical experience with athletes from amateur to international level
- Published peer-reviewed research in physiotherapy
- Fit For Life group strength and conditioning instructor
Languages spoken
English. Albanian
Outside the clinic
Outside the clinic, Ksaniel keeps his own training varied — gym work and Olympic weightlifting, soccer, and boxing. He brings his own experience as an athlete to the way he coaches patients through their rehabilitation.
Consulting Locations & Hours
Sunbury Physiotherapy — Monday to Friday

Pelvic Health and Musculoskeletal Physiotherapist
Erica holds a Bachelor of Physiotherapy and a Master of Physiotherapy Practice. She is also a certified mindfulness teacher — a qualification she draws on when working with patients whose pelvic health concerns intersect with chronic pain, anxiety, or body awareness.
Erica works with the full range of pelvic health concerns: bladder and bowel incontinence (in both women and men), pelvic floor dysfunction, pelvic organ prolapse, pelvic pain, abdominal separation, and pregnancy- and postpartum-related conditions. Her assessments may include internal pelvic floor examination and abdominal real-time ultrasound where clinically appropriate, always with clear consent and explanation.
Patients often describe Erica's approach as thorough, calm, and respectful of vulnerability — particularly important in pelvic health, where many people are seeking help for issues they may feel hesitant in discussing.
Alongside her pelvic health practice, Erica also sees general musculoskeletal patients, drawing on manual therapy, exercise prescription, and dry needling.
Special Interests
- Pelvic health physiotherapy — incontinence, prolapse, pelvic pain
- Pre- and postnatal care and pregnancy-related concerns
- Bump & Beyond antenatal and postnatal programs
- Mindfulness-based rehabilitation for chronic and pelvic pain
- Men's pelvic health and post-prostatectomy rehabilitation
- Abdominal real-time ultrasound for core and pelvic floor retraining
- General musculoskeletal physiotherapy, manual therapy and dry needling
- Pessay Fitting for Pelvic Organ Prolapse
Conditions Erica Commonly Treats
Pelvic Floor & Continence
- Urinary incontinence (stress, urge, and mixed)
- Bowel incontinence and faecal urgency
- Pelvic organ prolapse
- Overactive bladder
Pregnancy & Postnatal
- Pregnancy-related pelvic girdle pain
- Low back pain in pregnancy
- Postpartum recovery and return to exercise
- Diastasis recti (abdominal separation)
- Caesarean and perineal recovery
Pelvic Pain
- Persistent pelvic pain
- Pain with intercourse (dyspareunia)
- Vulvodynia
- Coccyx (tailbone) pain
Men's Pelvic Health
- Post-prostatectomy rehabilitation
- Male urinary incontinence
- Chronic pelvic pain in men
Frequently Asked Questions
1. Do I need to have an internal pelvic floor examination?
No, never automatically. Internal pelvic floor examination can be a useful assessment tool for some conditions, but it is always optional and always consent-based. Erica will explain what it involves, why it might help your specific concern, and only proceed if you choose to.
2. How soon after birth can I see a pelvic health physiotherapist?
A routine 6-week postnatal assessment is a good baseline, but you can be seen sooner if you have specific concerns. There's no need to wait for 'ongoing' problems — early assessment can catch and address issues before they become more problematic
3. Do men see a pelvic health physiotherapist?
Yes. Erica sees men for a range of pelvic health concerns — bladder and bowel symptoms, post-prostatectomy rehabilitation, pelvic pain, and erectile concerns. We hope to see that any perceived “taboo" is fading; the conditions are common and, importantly, treatable.
4. What is abdominal real-time ultrasound?
Real-time ultrasound is a non-invasive imaging technique that lets us see your deep abdominal and pelvic floor muscles working in real time on a screen. It's particularly helpful for retraining these muscles after pregnancy or surgery — you can see what they're doing and learn to control them more effectively.
5. I feel embarrassed about discussing pelvic health concerns?
Many people do at first — these are areas of the body most of us never talk about. Erica's approach is calm, respectful, and matter-of-fact. After a few minutes of conversation, most patients are visibly more relaxed. The conditions are very common and treatable.
Qualifications
- Bachelor of Physiotherapy
- Master of Physiotherapy Practice
- Postgraduate certification in women's pelvic health and continence
- Certified mindfulness teacher
Postgraduate Training
- Certified mindfulness instructor - 2021
- APA Postgraduate certification in women's pelvic health and continence 2023
- Women's pelvic health- pelvic organ Prolapse- 2024
- Advanced Stress Urinary Incontinence Management 2024
- Men's pelvic health 2024
- Post Prostatectomy Incontinence and Erectile Dysfunction 2024
- The pelvic Floor and Bladder pain- 2024
- Superficial and deep pelvic pain 2025
Professional Experience
- Pelvic health and continence physiotherapy practice
- Mindfulness teaching and mindfulness-based rehabilitation
- General musculoskeletal physiotherapy, manual therapy and dry needling
Languages spoken
English.
Outside the clinic
Outside the clinic, Erica loves baking and spending quality time with her family.
Consulting Locations & Hours
Sunbury Physiotherapy — Mondays and Fridays

Physiotherapist with a special interest in running and lower-limb biomechanics.
Physiolates Instructor
Sarah is a physiotherapist with a particular passion for runners and lower-limb biomechanics. She brings detailed running gait analysis and structured rehabilitation to everyone from first-time runners to competitive athletes.
About Sarah
Sarah completed her Bachelor of Health Science and her Master of Physiotherapy Practice at La Trobe University,
Sarah's clinical interests centre on running-related injuries — from new runners managing their first niggles, through recreational runners chasing personal bests, to athletes returning after injury. Her running gait analysis combines treadmill video assessment with biomechanical analysis to identify the movement patterns and load issues that contribute to common lower-limb injuries: shin pain, Achilles tendinopathy, patellofemoral pain, and stress reactions.
Beyond running, Sarah treats general musculoskeletal conditions across the lower limb, and is known for her structured, exercise-focused approach to rehabilitation.
Special Interests
- Running assessment and gait analysis
- Running-related injuries (shin pain, Achilles, runner's knee, stress reactions)
- Foot and lower-limb injuries
- General musculoskeletal physiotherapy
- Sports rehabilitation for recreational and amateur athletes
- Home-visit physiotherapy for patients unable to attend the clinic
- Physiolates — therapeutic Pilates-based group classes
- Fit For Life — group strength and conditioning sessions
Conditions Sarah Commonly Treats
Running-Related
- Shin pain (medial tibial stress syndrome)
- Achilles tendinopathy
- Patellofemoral pain (runner's knee)
- Plantar heel pain (plantar fasciopathy)
- Stress reactions and stress fractures
Foot & Ankle
- Ankle sprains and instability
- Foot biomechanical issues
Lower Limb
- Hamstring strains and tendinopathies
- Calf strains
- Hip and gluteal pain
Frequently Asked Questions
1. Do I need to be a competitive runner to see Sarah?
Not at all. Sarah sees runners of every level — first-time joggers, recreational runners, weekend half-marathoners, and competitive athletes. The same biomechanical principles apply whether you're running once a week or six.
2. What does a running gait analysis involve?
Sarah will assess your running on a treadmill while capturing video from multiple angles. She analyses how you load and unload each step, your trunk and pelvis control, foot strike, and timing. From this you'll get specific, individual recommendations — sometimes about training load, sometimes about strength, sometimes about technique.
3. I'm getting shin pain — should I stop running?
Maybe, maybe not. Shin pain has multiple causes, from mild bone stress to muscle overload to biomechanical issues. Sarah's assessment will tell you whether continuing to run is reasonable (often it is, with modifications) or whether a period of relative rest is needed.
4. How long until I can return to running after an injury?
It depends entirely on the injury and how long you've had it. Sarah uses graded return-to-running programs that start small and build progressively, with clear milestones at each step.
Qualifications
- Bachelor of Health Science, La Trobe University
- Master of Physiotherapy Practice, La Trobe University
Postgraduate Training
- DMA Clinical Pilates Certified 2023
- APA Sports Physiotherapy 2025
- Running rehab: Running retraining, exercise and performance 2024
- Mastering Lower limb tendinopathy 2024
- Acupuncture and Dry Needling 2024
Professional Experience
- Leads Sunbury Physiotherapy Physiolates ( Clinical Pilates) programme
- Musculoskeletal and lower-limb physiotherapy practice
- Running gait analysis and assessment
Languages spoken
English.
Outside the clinic
Sarah is an avid adventurer and sports enthusiast. She loves travelling, cheering for the Essendon Bombers, and spending time with family and friends. She trains for triathlons and marathons, and can often be found snowboarding during the winter months.
Consulting Locations & Hours
Sunbury Physiotherapy — Monday - Friday

Accredited Hand Therapist & Physiotherapist
Mielikki is an Accredited Hand Therapist, as awarded by the Australian Hand Therapy Association (AHTA) — a credential held by a relatively small number of clinicians in Victoria, and fewer still who are physiotherapists. She holds postgraduate training in both hand therapy and chronic and persistent pain — two areas of practice that often complement each other. Mielikki has extensive experience supporting people through long-standing pain conditions, including complex regional pain syndrome (CRPS), as well as the full breadth of hand and upper-limb conditions.
Book with Mielikki
About Mielikki
Mielikki completed her Bachelor of Physiotherapy with Honours at Monash University and has invested heavily in postgraduate studies in hand therapy — an area that requires deep anatomical knowledge, fine clinical judgement, custom splinting expertise, and close collaboration with hand surgeons.
In 2026, Mielikki achieved accreditation as an Accredited Hand Therapist through the Australian Hand Therapy Association. This is a rigorous, multi-year credentialing process — it involves more than 300 hours of advanced upper-limb education and formal assessment across all aspects of hand therapy (including areas such as radiology, trauma, and surgical rehabilitation), a 12-month supervised mentorship, and thousands of hours of dedicated hand therapy clinical practice, all assessed by the AHTA Credentialing Council. Most Accredited Hand Therapists in Australia are occupational therapists, making Mielikki one of the few physiotherapists in Victoria to hold the credential.
She manages the full breadth of upper-limb conditions: hand and wrist fractures, post-operative rehabilitation of the shoulder, elbow and wrist overuse injuries, and sporting injuries of the hand and fingers.
Alongside her hand therapy work, Mielikki has undertaken postgraduate training in chronic and persistent pain. She has extensive clinical experience working with people whose pain has not responded to standard rehabilitation, including complex regional pain syndrome (CRPS) — a chronic pain condition that requires a particular approach combining education, graded exposure, and careful, paced rehabilitation.
Mielikki's approach is thoughtful and patient-led, and she brings the time, patience, and graded approach that long-standing pain conditions need. Patients describe her as someone who genuinely listens and helps them feel understood through what can be a long recovery.
Special Interests
- Hand therapy — hand, wrist, elbow and shoulder
- Chronic and persistent pain — including postgraduate-level training
- Complex regional pain syndrome (CRPS)
- Hand and wrist fractures, custom splinting, post-operative care
- Post-operative rehabilitation of the shoulder, elbow and wrist
- Sporting injuries of the hand and fingers
Hand & Wrist
- Hand and wrist fractures (including post-cast and post-surgical)
- Scaphoid and other carpal injuries
- Trigger finger and Dupuytren's contracture
- Thumb arthritis (CMC joint)
- Carpal tunnel syndrome
- Custom splinting and splint adjustment
- Tennis elbow (lateral epicondylalgia)
- Golfer's elbow (medial epicondylalgia)
- Elbow overuse and tendinopathy
- Post-operative shoulder rehabilitation
- Complex regional pain syndrome (CRPS)
- Persistent upper-limb pain after injury or surgery
- Chronic regional musculoskeletal pain
- Pain that has not responded to other treatment
- Hand and finger injuries from sport (boxer's fracture, mallet finger, etc.)
- Wrist and elbow overuse in sport
What is an Accredited Hand Therapist?
Accredited Hand Therapist (AHT) is a formal credential awarded by the Australian Hand Therapy Association's Credentialing Council. It recognises physiotherapists and occupational therapists who have completed extensive advanced education, formal competency assessment, a year-long mentorship, and thousands of hours of dedicated hand therapy practice. It is the recognised benchmark of advanced hand therapy practice in Australia.
What's the difference between hand therapy and physiotherapy?
Hand therapy is an advanced area of practice within physiotherapy (or occupational therapy) focused on the hand, wrist, elbow, and shoulder. Hand therapists complete substantial additional postgraduate training, including in custom splinting, fine-detail anatomy beyond general physiotherapy, and the specific surgical and rehabilitation protocols of the upper limb.
Can you help with chronic or persistent pain that hasn't responded to other treatment?
Yes — this is one of Mielikki's areas of greatest expertise. Persistent pain often needs a different approach from acute pain: more time, more education, careful pacing of activity, and rehabilitation that addresses the pain experience as well as the tissues. Mielikki has postgraduate training specifically in this area.
What is CRPS and can you help with it?
Complex Regional Pain Syndrome (CRPS) is a chronic pain condition that usually affects one limb after an injury or surgery, with pain disproportionate to the original injury, often accompanied by skin changes, swelling, and sensitivity to touch. CRPS is challenging to manage but improves with the right rehabilitation. Mielikki has experience working with people with CRPS and uses evidence-based approaches including graded exposure, graded motor imagery, and desensitisation.
Do you make custom splints?
Yes. Custom thermoplastic splinting is part of hand therapy, and Mielikki regularly makes and adjusts splints for fractures, post-surgical immobilisation, tendinopathies, and conditions like trigger finger or arthritis.
I had hand surgery — when should I start hand therapy?
In most cases, as soon as your surgeon allows — often within the first week. Early hand therapy is critical for outcomes after most upper-limb surgery, and Mielikki works closely with hand surgeons to follow established post-operative protocols. Book an appointment or call us on 03 9744 5066.
Qualifications
- Bachelor of Physiotherapy (Hons), Monash University
- Accredited Hand Therapist — Australian Hand Therapy Association (2026)
- Postgraduate training in chronic and persistent pain
- Postgraduate studies in hand therapy
- Postgraduate training in chronic and persistent pain
- APA Level 1 Pain Course (2021)
- APA Advanced Clinical Pain (2024)
- Australian Hand Therapy Association (AHTA) Closed Trauma (2023)
- AHTA Open Trauma (2025)
- AHTA Arthritis of the Upper Limb (2025)
- Graded Motor Imagery (2026)
- Neurodiversity Affirming Care (2026)
- Hand therapy private practice — full breadth of upper-limb conditions
- Custom thermoplastic splinting
- Close collaboration with hand surgeons for post-operative rehabilitation
- Extensive experience working with people who live with chronic and persistent pain
- Post-surgical and aged care rehabilitation
- English
Sunbury Physiotherapy — Tuesday to Friday — please check the online booking system for current availability
Gisborne Medical Centre — Monday mornings

Michelle graduated from the Lincoln Institute of Health Science, School of Physiotherapy in 1986 and has built a career grounded in long-term patient relationships and a deep understanding of how the body adapts across the decades.
Her clinical interests sit at the intersection of sporting injuries — particularly in swimmers, and tennis players, where she has particular expertise — low back and spinal pain, rheumatology, and rehabilitation after orthopaedic surgery. A keen tennis player herself, Michelle plays locally and has a strong understanding of the technical and load demands that come with the sport.
Michelle completed her DMA Clinical Pilates certification in 2024 and leads several of our Physiolates group sessions per week: therapeutic Pilates-based exercise designed to bridge one-on-one physiotherapy and ongoing supervised pilates rehabilitation. Her Monday Aquatic Physiotherapy (hydrotherapy) sessions provide a low-impact rehabilitation environment that suits people with arthritis, post-surgical recovery, persistent back pain, or balance concerns.
Many of her long-term patients describe her as both technically excellent and genuinely warm — qualities that have kept her in the same field of practice for nearly four decades.
Special Interests
- Low back and spinal pain
- Swimming, gymnastics, and tennis injuries
- Rheumatology and inflammatory joint conditions
- Post-surgical orthopaedic rehabilitation
- Aquatic physiotherapy (hydrotherapy) — Monday sessions
- Physiolates — therapeutic Pilates-based group classes
Conditions Michelle Commonly Treats
Spinal & Low Back
- Chronic and acute low back pain
- Neck and upper back pain
- Disc-related and nerve-related back pain
Sporting
- Swimming-related shoulder and back injuries
- Tennis-related shoulder, elbow, and lower-limb injuries
- Overuse and training-load injuries
Post-Surgical & Inflammatory
- Post-operative orthopaedic rehabilitation
- Rheumatoid arthritis and inflammatory joint conditions
- Osteoarthritis management
Frequently Asked Questions
1. What is Physiolates and how is it different from regular Pilates?
Physiolates is a therapeutic Pilates-based exercise program led by physiotherapists. Classes are small, individually tailored, and grounded in your physiotherapy assessment. Unlike a regular Pilates class, every exercise is selected (and modified) by a physiotherapist based on what your body actually needs.
2. Is hydrotherapy suitable for me?
Hydrotherapy works well for people with arthritis, post-surgical recovery, persistent back pain, balance and falls concerns, and any condition where land-based exercise is difficult. Michelle leads our Monday hydrotherapy sessions and can advise whether it suits your needs.
3. I have ongoing low back pain — what's your approach?
Michelle's approach combines hands-on assessment with active rehabilitation. The goal isn't just to ease symptoms but to give you the strength, control, and confidence to keep doing what you love — usually through a combination of treatment, targeted exercise, and Physiolates or hydrotherapy if appropriate.
4. I'm a competitive swimmer or gymnast — can you help with my training-related injuries?
Yes. Swimming and gymnastics injuries are one of Michelle's deepest areas of clinical interest. With over 35 years of experience in these populations, she understands the technical demands of each sport and can support you through both rehab and return to training.
5. I play tennis — can Michelle help with my tennis-related injuries?
Yes. Michelle plays tennis locally herself and has a strong clinical interest in treating tennis players. From tennis elbow and shoulder problems through to lower-limb load issues and recurrent strains, she understands the technical and training demands of the sport and can help you return to court with confidence.
Qualifications
- Lincoln Institute of Health Science, School of Physiotherapy (graduated 1986)
- DMA Clinical Pilates certification (2024)
Postgraduate Training
- DMA Clinical Pilates certification (2024)
Professional Experience
- Over 35 years of private practice physiotherapy
- Lead clinician for aquatic physiotherapy (hydrotherapy) sessions
Languages spoken
English.
Outside the clinic
Michelle’s own sporting background is in swimming and tennis, and she is a keen gym enthusiast. Outside her professional life she's an active member of the local community and enjoys amateur theatre.
Consulting Locations & Hours
Sunbury Physiotherapy — Monday, Wednesday, Thursday and Friday — please check the online booking system for current availability.

Phong is a physiotherapist at Sunbury Physiotherapy with a strong clinical interest and postgraduate training in vestibular physiotherapy, headache and migraine management, as well as TMJ/TMD — areas that many general physiotherapists don't treat. He also consults at Gisborne Medical Centre, serving clients across Sunbury, Gisborne, and the surrounding region.
Phong enjoys helping people recover from injury, rebuild confidence in movement, and return to daily life, work, exercise, and sport.
About Phong
Phong brings a broad background in private practice physiotherapy, with experience supporting clients across musculoskeletal, vestibular, headache, jaw, balance, concussion, and sports injury presentations. His approach is methodical and practical — focused on understanding the underlying cause of symptoms and building clear, individualised rehabilitation plans.
He has undertaken postgraduate training in vestibular physiotherapy, headache and migraine management, and TMJ/TMD assessment and management, and these remain his areas of deepest clinical interest.
As a former elite Taekwondo athlete who represented Australia internationally, and the current Physiotherapist ans Strength and Conditioning coach for Victorian Taekwondo Poomsae Performance Program , Phong understands what injury recovery genuinely demands — not just physically, but mentally. That experience directly shapes how he approaches return-to-sport rehabilitation with his own clients.
Phong also runs strength and conditioning exercise sessions and Physiolates — a physiotherapy-adapted clinical Pilates program — combining his physiotherapy expertise with a genuine interest in exercise and performance.
Phong is fluent in English, Vietnamese, and German, and welcomes patients who prefer to be seen in any of these languages.
Special Interests
- Vestibular physiotherapy
- Headache and migraine management
- TMJ/TMD (temporomandibular joint dysfunction)
- Concussion and post-concussion rehabilitation
- Strength and conditioning
- Sports rehabilitation and return-to-sport
Vestibular & Balance
- Vertigo and dizziness
- Benign Paroxysmal Positional Vertigo (BPPV) — a common cause of brief, intense dizziness triggered by head position changes
- Vestibular neuritis and vestibular hypofunction
- Vestibular migraine
- Cervicogenic dizziness (dizziness originating from the neck)
- Balance disorders and falls risk
- Headaches and migraines
- Vestibular migraine
- Cervicogenic headache
- TMJ/TMD — temporomandibular joint dysfunction and associated jaw, face, and head pain
- Concussion and post-concussion symptoms
- Sports injuries
- Musculoskeletal injuries
- Return-to-sport rehabilitation
Can Phong help if I've been dizzy for weeks and haven't found answers?
Yes. Many people with ongoing dizziness, vertigo, or balance problems haven't yet seen a physiotherapist with a special interest in vestibular assessment. Phong has postgraduate training in this area and can assess whether a vestibular cause is contributing to your symptoms.
Yes. Vestibular migraine is one of Phong's areas of special interest. He works with patients experiencing dizziness, vertigo, and migraine — including those whose symptoms haven't responded well to other treatments.
Yes. TMJ/TMD (temporomandibular joint dysfunction) can cause jaw pain, facial pain, headaches, and ear symptoms. Phong has postgraduate training in TMJ/TMD assessment and management.
Can Phong help me return to sport after injury or concussion?
Yes. With a background as an elite international athlete and a current high-performance coaching role, Phong understands what returning to sport actually requires — not just physically, but mentally. He works with both recreational and competitive athletes.
Does Phong consult in Vietnamese or German?
Yes. Phong is fluent in Vietnamese and German and welcomes patients who prefer to consult in either language.
Where does Phong consult and when?
Phong consults at Sunbury Physiotherapy Monday to Thursday and Saturday mornings, and at Gisborne Medical Centre on Thursday mornings.
Qualifications
- Bachelor of Exercise Science (Sports Practice)
- Master of Physiotherapy
- Vestibular physiotherapy
— Introduction to vestibular rehabilitation in adults of all ages - Dizziness: A practical, evidence based intro to Vestibular Assessment, Treatment & Rehab
— Advanced management of the vestibular patient - Headache and migraine management
- Management of Headache & Facial Pain
- TMJ/TMD assessment and management
- The Latimer Technique to TMJ Assessment and Management
- Assessment & Management of Temporomandibular disorders
- Lyn Watson Level 1 Shoulder Course
- Dry Needling Physiotherapy Level 1
- Spinal Physiotherapy Part A
- Private practice physiotherapy
- Experience working with NPL football leagues
- Internship with Western United FC Women A-league W
- Former elite Taekwondo athlete, represented Australia internationally
- Physiotherapist/Strength and Conditioning for Victorian Taekwondo Poomsae Performance Program
Sunbury Physiotherapy Monday – Thursday, and Saturday mornings
Gisborne Medical Centre Thursday mornings

Physiotherapist with a Special interest in Sports & Group Exercise Instructor
Marcus is a physiotherapist with a special interest in sports who combines in-clinic rehabilitation with leadership of our group exercise programs. He leads regular Physiolates classes and Group strength and conditioning ( Fit for Life) sessions throughout the week.
About Marcus
Marcus completed his Bachelor of Physiotherapy with Honours at La Trobe University and brings a practical, performance-oriented approach to musculoskeletal physiotherapy.
In the clinic, Marcus enjoys the full arc of sports rehab — from acute injury management through to return to peak performance. He works with weekend athletes, junior players, and committed amateur and semi-professional sportspeople across a wide range of codes.
Alongside his clinic work, Marcus brings hands-on community-sport experience as a previous Sports Trainer with the Gisborne Football Netball Club, as well as his work with AFL umpires — grounding his clinical practice in the real demands of training, match-day, and injury recovery in sport.
Marcus also leads regular Physiolates classes (therapeutic Clinical Pilates-based exercise) and Fit For Life group strength and conditioning sessions throughout the week — helping patients transition smoothly from individual physiotherapy into structured, supervised rehabilitation.
Special Interests
- Sports physiotherapy — acute injury and return to sport
- AFL, footy, and netball injuries
- Junior, amateur and semi-professional athlete rehabilitation
- General musculoskeletal physiotherapy
- Physiolates — therapeutic Pilates-based group classes
- Fit For Life — group strength and conditioning sessions
- Strength and exercise-based rehabilitation
Conditions Marcus Commonly Treats
Sports Injuries
- Acute sporting injuries — sprains, strains, contact injuries
- Overuse and training-load injuries
- Return to sport after injury or surgery
- Return to sport after injury or surgery
Golf-related conditions
- Golfer's elbow (medial epicondylalgia) and tennis elbow (lateral epicondylalgia)
- Lower back pain in golfers — including rotational and extension-related injuries
- Shoulder pain and rotator cuff issues affecting the swing
- Wrist and hand injuries — including thumb, TFCC and tendon-related complaints
- Hip and lumbar mobility limitations affecting the swing
- Knee pain — including issues affected by stance, weight transfer and walking the course
Golf performance enhancement
- Assessment of mobility, stability and strength limitations affecting the swing
- Individualised exercise programs to improve rotational power and consistency
- Programs aimed at reducing handicap by addressing physical limitations
- Pre-season conditioning and in-season maintenance programs
General Musculoskeletal
- Back, neck and shoulder pain
- Knee, ankle and lower-limb conditions
- Post-injury and post-surgical rehabilitation
Frequently Asked Questions
1. I'm a golfer — can physiotherapy help me reduce my handicap?
Yes, often. Most amateur golfers have physical limitations — restricted thoracic rotation, tight hips, weak glutes or core, or poor shoulder mobility — that quietly cap their swing quality and consistency. Marcus assesses the specific movement patterns of your swing and builds a targeted program to address what's holding you back. The aim is twofold: lower your injury risk and unlock the physical capacity to play better, more consistent golf.
2. I keep getting the same golf injury — what can be done?
Recurring golf injuries (back, elbow, shoulder, wrist) almost always have a physical or technical driver. Marcus will assess the injury, the surrounding movement patterns, and the demands you're placing on your body during your swing and through your round. Treatment typically combines hands-on care, a tailored exercise program, and practical advice on load management — so you can get back to playing without the injury returning.
3. Who is Physiolates suitable for?
Most people. Physiolates is a small-group, physiotherapist-led Pilates-based class. It works particularly well for people transitioning out of one-on-one physiotherapy who want structured ongoing rehabilitation, for people with back, neck or core concerns, and for active people who want to build strength while addressing weaknesses.
4. What is Fit For Life?
Fit For Life is our group strength and conditioning program — physiotherapist-led, with each session structured around evidence-based strength training principles. It's designed for adults wanting to build strength, conditioning, and confidence, particularly people whose individual rehabilitation phase is finished.
5. What's the difference between Physiolates and a regular Pilates class?
Physiolates is led by a physiotherapist, clinically focused, and tailored to each participant's specific needs. Every exercise is selected based on your physiotherapy assessment, not from a generic class plan.
Qualifications
- Bachelor of Physiotherapy (Hons), La Trobe University
- Physiolates and group strength and conditioning instructor
Postgraduate Training
- Australian Physiotherapy Association — Sports Physiotherapy (2025)
- DMA Clinical Pilates certification (2026)
- Dry Needling Certification 2025
Professional Experience
- In-clinic sports and musculoskeletal physiotherapy
- Golf physiotherapy — injury management and performance for amateur and competitive golfers (member, Gisborne Golf Club)
- Sports Trainer, Gisborne Football Netball Club
- Working with AFL umpires
- Group exercise program leadership (Physiolates and Fit For Life)
Languages spoken
English.
Outside the clinic
Outside the clinic, Marcus is most often found on the golf course — he's a keen golfer and a member at Gisborne Golf Club. When he's not playing, he's cheering on the Richmond Tigers or catching up with friends and family. He's passionate about maintaining a healthy, active lifestyle
Consulting Locations & Hours
Sunbury Physiotherapy — Monday to Thursday and alternate Saturdays— please check the online booking system for available appointments
Gisborne Medical Centre — Tuesday mornings

Physiotherapist with a special interest in sports and lower-limb rehabilitation
Matt is a physiotherapist with a particular focus on lower-limb rehabilitation — the territory where good clinical management can decide whether an athlete returns to sport at full level or never quite gets back.
About Matt
Matt holds a Bachelor of Sports and Exercise Science and a Doctor of Physiotherapy from Sydney, and brings high-performance sports physiotherapy experience from Sydney FC Academy, Sydney BlueSox Baseball, Avondale Football Club, and Newport Rugby Union.
Matt sees the full breadth of lower-limb work in clinic — ankle sprains, ACL injuries, hamstring and calf strains, patellofemoral pain, and post-operative knee work including total knee replacements. He's particularly interested in bridging the gap between standard rehabilitation and performance: getting people not just out of pain but back to the sport, work, and movement they actually want to do.
Special Interests
- Lower-limb injuries — ankle, knee, hip
- ACL injuries and reconstruction rehabilitation
- Total knee replacement and other post-operative rehabilitation
- Ankle sprains, recurrent ankle instability, and chronic ankle pain
- Sports rehabilitation from injury through to performance
- Fit For Life — group strength and conditioning sessions
Conditions Matt Commonly Treats
Knee
- ACL injuries and reconstruction rehabilitation
- Total knee replacement rehabilitation
- Patellofemoral pain (runner's / jumper's knee)
- Meniscal injuries
Ankle & Foot
- Ankle sprains and recurrent ankle instability
- Chronic ankle pain
- Achilles tendinopathy
Hip & Lower Limb
- Hamstring strains and tendinopathies
- Calf strains
- Hip and groin pain
Sports Rehabilitation
- Acute sporting injuries
- Return-to-sport rehabilitation
- Performance bridge after rehabilitation
Frequently Asked Questions
1. How is ACL reconstruction rehabilitation progressed?
ACL rehabilitation is staged through several phases over typically 9–12 months: early recovery (range, swelling control), strength building, agility and movement retraining, sport-specific work, and finally return-to-sport testing. Matt uses objective milestones at each phase rather than time alone.
2. Can you help with chronic ankle instability — my ankle keeps rolling?
Yes. Recurrent ankle sprains usually point to a combination of strength, balance, and proprioception deficits left over from previous injuries. Matt builds rehabilitation programs that address each of these systematically.
3. When can I return to sport after knee surgery?
It depends on the surgery and your sport. For ACL reconstruction, return to pivoting sport is typically 9–12 months. For total knee replacement, return to lower-impact sport is usually 4–6 months. Matt uses specific functional tests rather than calendar dates to make return-to-sport decisions.
4. Do you work directly with surgeons?
Yes. Matt regularly liaises with surgeons across Melbourne to ensure rehabilitation follows their specific protocols, particularly for ACL and knee replacement patients.
Qualifications
- Bachelor of Sports and Exercise Science
- Doctor of Physiotherapy, Sydney
Postgraduate Training
- The Stiff and Unstable Shoulder 2025
- Sports MapSoft tissue injury management2025
- Rotator cuff related shoulder pain 2024
- Mastering Lower limb Tendinopathy 2023
- SportsMap foot and ankle 2021
Professional Experience
- Sports physiotherapy with Sydney FC Academy
- Sports physiotherapy with Sydney BlueSox Baseball
- Sports physiotherapy with Avondale Football Club
- Sports physiotherapy with Newport Rugby Union
Languages spoken
English.
Outside the clinic
Matt grew up in Melbourne, lived in Sydney for eight years, and is now back home. He enjoys staying active — usually found walking his sausage dogs, training at the gym, playing golf, or watching almost any sport (particularly when the Western Bulldogs are playing).
Consulting Locations & Hours
Sunbury Physiotherapy —Tuesday - Friday and Saturdays fortnightly

Physiotherapist — general musculoskeletal, Clinical Pilates, with special interests in neurological rehabilitation and cancer care
Rebekah — known to everyone as Bec — is a physiotherapist whose day-to-day clinical work covers musculoskeletal care across the lifespan, with a particular fondness for working with older adults. Alongside this, neurological rehabilitation is her clinical passion, and she sees a select number of neuro patients each week.
Bec leads our Friday aquatic physiotherapy (hydrotherapy) sessions and runs Physiolates and Fit For Life group sessions through the week.
About Rebekah
Bec completed her Bachelor of Physiotherapy with Honours at La Trobe University and has built experience across general musculoskeletal physiotherapy, neurological rehabilitation, post-surgical recovery, falls and balance, and cancer rehabilitation.
In day-to-day clinical work, Bec sees a broad mix of general musculoskeletal presentations — back, neck, shoulder, hip, and knee pain — with a particular affinity for working with older adults navigating osteoarthritis, post-surgical recovery, falls and balance concerns, and the strength and conditioning that supports active ageing. Her calm, practical, and adaptable manner suits patients whose needs evolve over time.
Neurological rehabilitation is Bec's clinical passion, and she sees a small number of neurological patients each week — Parkinson's disease, multiple sclerosis, stroke recovery, functional neurological disorder, and other movement disorders. She is also experienced in delivering physiotherapy through home-visit and NDIS pathways where that makes more sense than attending the clinic.
Bec is DMA Clinical Pilates certified — grounding her Physiolates teaching in the most current movement-rehabilitation evidence. Alongside her individual clinical work, she leads our Friday aquatic physiotherapy (hydrotherapy) sessions and our Physiolates and Fit For Life group strength and conditioning classes — providing structured, supervised ongoing exercise for patients across our practice.
Special Interests
- General musculoskeletal physiotherapy across the lifespan
- Older-adult physiotherapy — osteoarthritis, post-surgical recovery, active ageing
- Falls prevention and balance rehabilitation
- Neurological conditions — Parkinson's, multiple sclerosis, stroke, functional neurological disorder, movement disorders
- Cancer rehabilitation
- NDIS physiotherapy for self-managed and plan-managed participants
- Home-visit physiotherapy for patients unable to attend the clinic
- Aquatic physiotherapy (hydrotherapy) — Friday sessions
- Physiolates — Clinical Pilates-based group classes (DMA certified; advanced research-backed certification 2026)
- Fit For Life — group strength and conditioning sessions
Conditions Rebekah Commonly Treats
General Musculoskeletal
- Back, neck, and shoulder pain
- Hip, knee, and lower-limb pain
- Post-injury and post-surgical rehabilitation
- Persistent musculoskeletal pain
Older Adults & Active Ageing
- Osteoarthritis management
- Post-surgical rehabilitation in older adults
- Falls prevention and balance
- Strength and conditioning for healthy ageing
Neurological
- Parkinson's disease
- Multiple sclerosis
- Stroke recovery
- Functional neurological disorder (FND)
- Other movement disorders
Cancer Care
- Rehabilitation during cancer treatment
- Post-treatment cancer rehabilitation
- Management of fatigue, deconditioning, and lymphoedema-related concerns
Frequently Asked Questions
1. What does Bec mostly see in the clinic day-to-day?
Bec's day-to-day clinical caseload is general musculoskeletal physiotherapy — back, neck, shoulder, hip, and knee presentations, post-injury and post-surgical rehabilitation, and care for older adults. She particularly enjoys working with older people through osteoarthritis, recovery from surgery, and the strength and conditioning that supports healthy ageing.
2. Can I see Bec for neurological physiotherapy?
Yes — neurological rehabilitation is Bec's clinical passion, and she sees a small number of neuro patients each week. If you have a condition such as Parkinson's, multiple sclerosis, stroke, or functional neurological disorder, please mention this when booking so we can give you the right amount of appointment time.
3. Can I get NDIS-funded sessions with Bec?
Yes. Sunbury & Gisborne Physiotherapy accepts self-managed and plan-managed NDIS participants. We are not a registered NDIS provider and cannot accept agency-managed participants.
4. Do you do home visits?
Yes. Home-visit physiotherapy is available in selected suburbs for patients who can't attend the clinic — particularly important for people with neurological conditions, mobility limitations, or who are recovering from surgery. Contact our team to check whether home visits are available in your area.
5. What is Physiolates with Bec, and is it different from other Pilates?
Physiolates is a physiotherapist-led, Clinical Pilates-based small-group class. Bec is DMA Clinical Pilates certified meaning her classes are grounded in current movement-rehabilitation evidence rather than generic Pilates programming. Exercises are selected and modified based on your physiotherapy assessment.
6. What is cancer rehabilitation physiotherapy?
Cancer rehabilitation supports people during and after cancer treatment to maintain strength, manage treatment side-effects (including fatigue, deconditioning, and movement restriction), and return to the activities they value. It's not the same as oncology — it's about rehabilitation for the person living with or beyond cancer.
Qualifications
- Bachelor of Physiotherapy (Hons), La Trobe University
- DMA Clinical Pilates certification
Postgraduate Training
- DMA Clinical Pilates certification
Professional Experience
- General musculoskeletal physiotherapy across the lifespan
- Physiotherapy for older adults and active ageing
- Neurological rehabilitation across hospital and community settings
- Falls and balance rehabilitation
- Cancer rehabilitation
- Home-visit physiotherapy
- NDIS physiotherapy (self-managed and plan-managed participants)
- Group exercise leadership — Friday hydrotherapy, Physiolates, and Fit For Life
Languages spoken
English.
Outside the clinic
Outside the clinic, Bec enjoys keeping active — running, swimming laps, going for a bike ride, or hitting the gym. She loves exploring new places, especially if there's a hike involved, spending time with friends and family, and cheering on the Essendon Bombers.
Consulting Locations & Hours
Sunbury Physiotherapy — Throughout the week, including Friday aquatic physiotherapy and group exercise classes
> BOOK NOW WITH REBEKAH
Leadership
Director – Sunbury and Gisborne Physiotherapy Clinic
Justine Barrow is the Director of Sunbury and Gisborne Physiotherapy Clinic. With over 15 years in this leadership position, Justine has been focused in growing the clinic into a trusted hub for exceptional physiotherapy services. Her vision has always been to empower community members to live their best lives through optimal health, well-being, and performance. She achieves this by fostering a culture of care, expertise, and innovation among her team of highly skilled and passionate physiotherapists who are dedicated to helping their patients achieve—and surpass—their goals.Justine’s commitment to innovation and excellence stems from her own professional and academic background. She graduated with Honours from the Bachelor of Physiotherapy at the University of Melbourne and later completed her Master of Sports Physiotherapy. This advanced training gave her the opportunity to work alongside elite sporting organisations, including the Melbourne Storm Rugby team and both the Victorian and Australian Institutes of Sport. She holds the title of APA Sports Physiotherapist.
An accomplished athlete herself, Justine brings a deep understanding of performance, resilience, and goal-setting to her leadership role. While she has previously competed in long-distance running, netball, and Aussie Rules football, her current passion lies in road and gravel cycling. Her achievements include winning the Australian National Gravel Championships in 2023, securing silver at the event in 2024, and earning silver at the Australian National Road Championships in 2020.As Director, Justine remains dedicated to continuous improvement across all areas of the clinic—from patient experiences to team culture and service delivery. Justine is committed to ensuring that every client has a positive experience with the clinic and achieves the best possible outcome. She welcomes any queries, suggestions, or feedback to help you make the right decisions and achieve the best results.
Feel free to contact the clinic on (03) 9744 5066 to discover how Sunbury and Gisborne Physiotherapy Clinic can support your health and performance goals.
Michelle has been a valued member of Sunbury Physiotherapy for over 22 years, contributing in various roles including receptionist and remedial massage therapist. Over time, she transitioned into her current role as Operations Manager. With her strong background in healthcare, extensive experience, and exceptional organisational skills, Michelle ensures the clinic operates smoothly and efficiently. Providing the best possible care for our patients is always her top priority. You’ll find Michelle at the clinic from Tuesday to Friday.
A lifelong Sunbury local, Michelle enjoys spending her time outside of work with her two children, as well as her extended family and friends.
Client Service Officers
Our professional and friendly Client Service Team – Megan, Lauren, Jess, Donna, Haley & Keira – are dedicated to making your experience with us as smooth, welcoming, and positive as possible. Known for their warmth and exceptional service, our team are renown for their care, attention to detail, and genuine desire to help.
At our Sunbury location, they go the extra mile to make you feel comfortable, offering café-style coffee, a selection of herbal teas, sparkling water, biscuits, and fresh fruit while you wait. It’s all part of creating an environment where you feel valued and supported on your healthcare journey.
Whether it’s booking appointments, answering questions, or simply making your day a little brighter,
our Client Service Team is here to assist you every step of the way.
We’re here to make your experience exceptional.